Lotus Mahjong

Support

We read every message and usually reply within two working days.

Email: kashiramshekhda2010@gmail.com

Please include your device model and the game's version (shown in Settings > About). In the game, Settings > Send feedback fills these in for you.

Common questions

I bought No Ads on a new phone and still see ads

Open Options > No Ads and tap Restore purchases, signed in with the same Apple ID or Google account you used to buy it.

How do I keep my progress when I change phones?

Open Settings > Back up your progress and sign in: with Apple on iPhone, with Google on Android. Sign in with the same account on the new phone and your progress comes back.

How do I delete my account and data?

Open Settings > Back up your progress > Delete my account (on an Android phone without Google Play services, Settings > Delete my data). Either way your cloud backup and its player number are deleted at once, and the progress on your phone stays. You can also email us at the address above and we will delete it within 30 days.

A purchase did not arrive

Close and reopen the game while online; pending purchases are delivered at launch. If it is still missing, email us the store receipt and we will sort it out. Refunds are handled by Apple or Google under their own policies.

How do I change my privacy choices?

Open Settings > Privacy choices (shown where your region asks for consent).